Privacy Policy
We strive to constantly improve the quality of service and experience you receive while on our website, and to protect your security. Accordingly, when using our website and other remote platforms, we collect the so-called ready records about you. Cookies are used to personalize, improve and protect your experience while using the website and other remote platforms. In particular, with the goals of simplifying navigation, offering information in the desired format, improving search parameters, secure user authentication, marketing, optimizing the design of web pages and better adapting to the user.
Through these records, we collect operating system version, device model and other unique device identifiers, the length of time spent on websites, information about the pages opened, online browsing history, information about the browser, information about the actions taken on our website, the geolocation from which you accessed it And in what language did you get the information? We try to understand how you use our website.
We process your data only for lawful purposes and to the extent appropriate to them
We process and store your personal data:
for service offering and improvement, which includes the analysis of orders, products saved (liked) and added to the cart, analysis of statistical data, customer behavior, etc.;
- to monitor your use of our products;
- for automatic loan approval by your service provider;
- to send status messages related to activity on the site, such as e.g. Anganwade approval notifications for successful purchase;
- for the availability of data to the regulator or other supervisory body and audit companies in the cases and in accordance with the law;
- to prepare various reports, studies and/or reports;
- to test new products, systems and services;
- for the development/improvement of our brands, products and services;
The basis for our processing of your data is: - Your voluntary consent to data processing;
- Obligations stipulated by legislation;
- the need for data protection to enter into a contract with you or to fulfill an existing contract;
- the need for data processing in order to provide services for you / review the application;
- the need to process data to protect the legal interests of Extra or third parties;
Product Delivery and Refund Policy
We use various courier services in order to deliver the order to the customer on time.
Damage to the item during transportation is the responsibility of the company.
Due to the internal policy, the customer does not have the opportunity to take the order himself, unless it is agreed with the company.
Orders in the United States are delivered within 10 to 30 business days. In other countries, within 20 to 60 working days. Before placing the order, the customer has the opportunity to determine the date of receipt of the order and the time interval when he will receive the order.
At the time of placing the order, the user will receive a code (a short text message that also contains information that the user must inspect the visual condition of the received goods) on the phone number indicated by the user, and the user must dictate the said code to the courier, thereby confirming that the received goods do not have a visual defect
Before placing the order (before delivery to the address or starting the delivery process), the user has the right to refuse the order and get back the amount he paid in full (within 10 working days), for which the user must contact the company at the indicated email: support@shopvom.com